Privacy Policy

This privacy policy explains how we use any personal information we collect about you when you use this website.

If you have any questions, comments, or requests related to data collection or this policy, please contact us at: info@mirror-perfumes.com

Who is data controller?

Data controller is MIRROR PERFUMES d.o.o., Selska cesta 44, 10000 Zagreb, Croatia

What information do we collect about you and how?

We collect data that you submit through the contact and subscription forms on our website or that you disclose to us by any other ways such as call, meeting, talk, e-mail or text message. We collect your full name, email address, phone number, and any additional information you provide.

Data that is automatically collected when you visit the website and subdomains by third-party services.

Our website and its subdomains use third-party services to collect standard internet log information and details about visitors’ behavior patterns, including publicly available contact information associated with visitors and the names of companies with which visitors are associated.

To collect this data, we use Google Analytics, CookieBot, WpEngine. We use this data to pursue our legitimate business interests, including detecting the most relevant prospects and/or prospective companies and personalizing our marketing efforts to provide users with personalized content and improve their experience on our website.

Cookies

Our website uses cookies to distinguish you from other users of our website. Cookies are text files placed on your computer or mobile device that uniquely identify your browser or device. We use cookies to analyse data about web page traffic and improve our website in order to tailor it to user needs. We only use this information for statistical analysis purposes, to determine how many users visit our website, in which pages/sections they are interested etc. We record the statistical information on the number of visitors to our website but no information about you in particular is kept or used.

Please note that if you set your browser to disable cookies, some part of the website may not work in a proper way.

Change your consent.

Updates

We will update this Privacy Policy from time to time. Updates may be in response to changes to existing law or changes to security standards and best practices for third-party services or tools that we use. We will update this Privacy Policy as we consider it necessary.

Evidence / Statement of Commitment

MIRROR PERFUMES supports and respects internationally proclaimed human rights and is committed to conducting its business in an ethical, lawful, and responsible manner. Our approach is guided by applicable national laws and internationally recognised standards, including the principles set out in the International Bill of Human Rights and the International Labour Organization (ILO) Declaration on Fundamental Principles and Rights at Work.

Human Rights & Non-Discrimination

MIRROR PERFUMES is committed to providing a workplace free from discrimination, harassment, bullying, or abuse of any kind. We do not tolerate physical violence, threats, corporal punishment, mental coercion, verbal abuse, or disrespectful behaviour. Employment-related decisions are based on merit and business needs, without regard to race, colour, gender, religion, age, disability, sexual orientation, nationality, or any other protected characteristic.

Health & Safety

We are committed to providing a safe and healthy working environment for all employees and contractors. Appropriate measures are taken to identify and mitigate workplace health and safety risks in compliance with applicable laws and regulations.

Employment Laws & Labour Standards

MIRROR PERFUMES complies with all applicable employment laws, including those relating to wages, working hours, benefits, and working conditions. We prohibit forced labour, child labour, and any form of modern slavery within our operations.

Freedom of Association

MIRROR PERFUMES respects employees’ rights to freedom of association and collective bargaining, in accordance with applicable laws and regulations.

Modern Slavery, Forced Labour & Child Labour

We do not tolerate forced, bonded, or involuntary labour, human trafficking, or child labour in our operations or supply chain. Employees are free to leave employment in accordance with applicable notice requirements.

Responsible Sourcing

Where applicable, MIRROR PERFUMES seeks to source materials responsibly and does not knowingly support the use of conflict minerals that directly or indirectly finance armed conflict or human rights abuses.

Privacy & Data Protection

MIRROR PERFUMES is committed to protecting personal data and respecting the privacy of employees, clients, and business partners. Personal data is handled in accordance with applicable data protection and privacy laws.

Anti-Corruption

MIRROR PERFUMES maintains a zero-tolerance approach to bribery, corruption, and unethical business practices. Employees are expected to act with integrity and comply with applicable anti-corruption laws.

Purposes and Legal Bases for Processing

We process your personal data for the following purposes: performance of the sales contract (processing and delivery of orders, issuing invoices, handling complaints), compliance with legal obligations (accounting and tax regulations), our legitimate interests (website security, prevention of misuse, analytics), and, with your consent, sending marketing communications.

Data Retention Period

We retain order and invoice data for 11 years in accordance with tax and accounting regulations. Data collected through the contact form is retained for a maximum of 2 years from the last contact. Data used for sending marketing communications is retained until consent is withdrawn.

Data Subject Rights

In accordance with the General Data Protection Regulation (GDPR), you have the right to: access your personal data, correct inaccurate data, erase your data (“right to be forgotten”), restrict processing, data portability, object to processing based on legitimate interests, and withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal of consent.

To exercise any of the above rights, please contact us at info@mirror-perfumes.com. We will respond to your request without undue delay and no later than within one month.

If you believe that the processing of your personal data violates data protection regulations, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP), Selska cesta 136, 10000 Zagreb, azop@azop.hr.

Marketing and Disclosure of Data to Third Parties

We do not disclose your personal data to third parties for their own marketing purposes, nor do we sell your personal data. We share data only with data processors necessary for fulfilling your order: the delivery service, payment service provider (CorvusPay), hosting provider, and accounting service.

Whistleblowing & Non-Retaliation

Employees are encouraged to raise concerns or report suspected misconduct in good faith. MIRROR PERFUMES prohibits retaliation against individuals who report concerns honestly and responsibly.

Relevant internal policies are communicated to employees and are available upon request. MIRROR PERFUMES remains committed to continuous improvement in its ethical, social, and governance practices.

MIRROR PERFUMES has implemented anti-corruption policies designed to ensure compliance with applicable anti-bribery and anti-corruption laws. These policies prohibit bribery, facilitation payments, improper gifts, and any other form of corrupt or unethical business conduct.

Anti-corruption expectations are communicated to employees and, where relevant, to suppliers and business partners. Employees are required to conduct business with integrity and are encouraged to raise concerns or report suspected violations through appropriate internal channels without fear of retaliation.

MIRROR PERFUMES promotes awareness of anti-corruption requirements through internal communications and guidance, and we are committed to continuous improvement of our compliance framework as the organisation grows.

MIRROR PERFUMES does not currently have a standalone, formal equality or inclusion and diversity plan. However, we are committed to providing a fair, inclusive, and respectful workplace and to preventing discrimination, harassment, or unequal treatment. These principles are reflected in our employment practices and internal policies, and we are committed to further developing and formalising our approach as the organisation grows.